Refund and Cancellation Policy for Telefans

Introduction

At Telefans, we are committed to ensuring a satisfying experience for our users. This policy outlines our terms for refunds and cancellations.

1. Right to Cancel

• Cancellation Period: Users have the right to cancel their purchase within 14 days from the transaction date, provided the content has not been significantly consumed or downloaded.

2. Refund Conditions

• Eligibility for Refund: Refund requests are eligible if made within the cancellation period and if the purchased content has not been significantly used.
• Refund Processing: Refunds are processed via the same payment method used for the original purchase.

3. Digital Content

• Exclusion: Digital content, such as downloaded audio or video files, is not refundable once accessed or downloaded.

4. Service or Subscription Cancellation

• User Cancellation: Users may cancel their subscription at any time. The cancellation will take effect at the end of the current billing period.
• Subscription Refunds: No refunds are provided for partially used subscription periods.

5. Faulty or Non-conforming Products

• Claims for Fault: If a product sold is faulty or not as described, users may request a refund or replacement.

6. Chargebacks

• Dispute Process: In the event of a chargeback (payment dispute raised with a financial institution), Telefans will investigate the claim. Valid chargebacks may result in a reversal of funds.

7. Policy Modifications

• Right to Modify: Telefans reserves the right to modify this policy at any time.
• Notification of Changes: Changes will be communicated to users via the service or by email.

8. Contact

For any questions regarding this refund and cancellation policy, please contact us at support@telefans.app